The Conflict Resolution Toolbox
Models & Maps for Analyzing, Diagnosing and Resolving Conflict
John Wiley & Sons, Inc., 2005
Category:
Career & Self-Development
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(5)In this summary you will learn
- How conflict works
- What models can help you understand conflict
- How to use models to resolve conflict
Why you should read The Conflict Resolution Toolbox
Gary T. Furlong breaks down the complex interactions that accompany interpersonal conflicts into understandable units and introduces eight models for resolving differences. Because Furlong devotes a single chapter to each model, his book is a useful reference. Experienced mediators can dip in as needed or flip rapidly between examples. It would also make a good textbook, although students may find some of Furlong’s explanations of the nature of conflict overly complicated – and his diagrams only make the problem worse. getAbstract recommends this book to conflict-resolution specialists, human-resource managers, and students and their teachers who are looking for guidance through rocky employee-interaction terrain.
About the author
Gary T. Furlong is a mediator and conflict-resolution trainer.
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