Change Management Excellence
Using The Four Intelligences For Successful Organizational Change
Kogan Page, 2004
Category:
Leadership & Management
getAbstract rating
| Overall |
|
(8)Applicability |
|
Innovation |
|
Style |
|
| Level of Expertise |
|
(7)
(6)In this summary you will learn
- How to bring four key forms of intelligence to bear on a change initiative
- How to develop more of each type of intelligence: business, political, emotional and spiritual
- How to beat the barriers you can expect to encounter in any change effort
Why you should read Change Management Excellence
Authors Sarah Cook, Steve Macaulay and Hilary Coldicott offer a solid, reliable roadmap for navigating the twisted trails of corporate change initiatives. This comprehensive presentation is based on the authors’ combined 40 years of consulting and change-facilitation experience. The book provides a wealth of self-diagnostic tests, interactive exercises and checklists to help you tackle the practical mechanics of introducing organizational change from all four compass points: business, politics, emotions and the spirit. The volume demonstrates little patience with the self-serving "practical" case studies that are de rigueur in business books. While one might applaud the authors’ sense of economy in eliminating "how great we are" stories, their absence may also explain why the book comes across as just a tad dry. Change is a perpetually dynamic story line, so one expects its roadmap to bear a range of narrative hues, although the sound advice here is rare enough. getAbstract.com strongly recommends this volume - when you’re lost, any good map is your friend. It doesn’t have to be fancy as long as it includes a compass.
About the authors
Sarah Cook is in charge of service excellence and leadership development consultants at The Stairway Consultancy. The author of Customer Care Excellence, she is an established facilitator and frequent public speaker on customer service and corporate culture. Steve Macaulay has broad experience in telecommunications and IT, where he headed several change management initiatives. He is Management Development Consultant at Cranfield School of Management. Hilary Coldicott is a consultant whose practice focuses on employee development and training.
Your opinion
Be the first to write a review for this title: Click Share your opinion above. Sign in to share your opinion
If you wish to purchase 20 or more copies of this title (not the summary, but the actual book), please contact us at info@getAbstract.com. Make sure you include the title of the book and your phone number.
getAbstract makes it easy for you to access the summary of Change Management Excellence any time or any place. Once registered, you can choose from a variety of download formats: PDF for your computer, BlackBerry, iPhone, Kindle, PDA or other handheld devices. You can even obtain the audio version of many of our summaries.
Subscribe today to gain access to this summary as well as many other compelling titles!